Description: The unbundling and privatization of the power sector led to the creation of 11 successor electricity distribution companies (DisCos) across the country. DisCos are the last phase of the power sector supply chain. The financial sustainability of the entire power sector value chain rests on the operations of these companies, and their interactions with the end consumers.

Objectives: This award category seeks to recognize electricity distribution companies who have demonstrated technical excellence, organisational efficiency, and effective customer management in the year under review in the following areas:

  • Operational performance and performance improvement.
  • Financial Performance.
  • Customer Service and customer engagement
  • Energy Efficiency & Demand Side Management (DSM)
  • Health and Safety
  • Organizational Sustainability.

The electricity distribution award categories are as follows:

Electricity Distribution Company of the Year

Eligibility Criteria:

  1. Nominees must demonstrate optimal compliance with their license terms, distribution codes, market rules, implementation of the Service Based Tariff order, and compliance to other regulatory orders/regulations (embedded generation, eligible customer order, Meter Asset Provider regulations, etc)
  2. Nominees must demonstrate efficiency and timeliness in meeting their market obligations – payments to NBET, Market Operator, Minimum Remittance Obligations etc.
  3. Nominees must demonstrate initiatives at reducing estimated billing practices, improving overall metering coverage and curtailing electricity theft
  4. Nominees must demonstrate improvement in the reliability and network expansion
  5. Nominees must demonstrate a high degree of metering progress and closing their existing metering gap
  6. Nominees must demonstrate optimum service compliance of the service based tariffs across all customer bands
  7. Nominees must demonstrate their commitment to Health, Safety and Environmental issues.
  8. Nominees must demonstrate reduction in ATC&C losses since conclusion of privatization and handover of successor Discos to Core Investors
  9. Nominees must demonstrate sound business continuity plans
  10. Nominees must demonstrate CSR initiatives and impact within their host communities
  11. Nominees must show evidence of compliance with the NERC’s customer service standards of performance for distribution companies
  12. Nominees must demonstrate effective implementation and timely delivery of their approved CAPEX investment programmes
  13. Nominees must demonstrate YoY increase in energy received from National Grid
  14. Nominees must demonstrate improvement in their financial performance – collection efficiency, billing efficiency, growth in collections, reduction in OPEX, reduction in customer debt, etc.

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Most Gender Diverse Electricity Distribution Company

Eligibility Criteria:

  1. Nominees must highlight culture of gender diversity in their organisation
  2. Nominees must highlight and demonstrate initiatives aimed at promoting diversity in their organisation
  3. Nominees must demonstrate the impact of gender diversity initiatives on their organisational and business growth
  4. Nominees must demonstrate a high ratio of female participation in senior technical and management positions in the period under review.

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